Shipping policy
Effective date: November 4, 2026
This policy applies to consumer orders placed directly at Innovapharm.com, operated by Innovapharm LLC. Wholesale shipping arrangements are governed separately.
Order processing
We process orders within 1–2 business days, excluding weekends and holidays. Processing time is separate from carrier transit time. If we cannot ship within the stated timeframe, we will contact you with the revised timing and your options to accept the delay or cancel for a refund, as required by applicable law.
Free standard shipping
Orders of $99 or more qualify for free standard shipping within the contiguous United States. Eligibility is based on the merchandise subtotal after discounts and before tax and shipping charges. Innovapharm selects the eligible carrier and standard service for free shipping.
Free-shipping promotions also apply only to the contiguous United States unless a more restrictive offer is expressly stated. Alaska, Hawaii, U.S. territories, military and diplomatic addresses, and international destinations are not covered by this free-shipping offer.
Paid shipping and upgrades
For orders below $99, eligible shipping services and calculated rates are shown at checkout. Optional paid upgrades may also be offered. Available services depend on the products, package, destination and carrier eligibility.
Our domestic service options use eligible USPS and UPS services. If you select and pay for a specific service, we use that service. Estimated transit times are carrier estimates unless the selected service expressly includes a delivery guarantee; processing time is additional.
PO boxes and military addresses
We do not ship to ordinary PO boxes. Eligible APO, FPO and DPO addresses are an exception and may be served through USPS where the address and products qualify. Military and diplomatic shipments are charged at the applicable checkout rate and do not qualify for the contiguous-U.S. free-shipping offer. Carrier and destination restrictions apply.
International orders
We ship only to eligible international destinations available at checkout. The recipient is responsible for applicable import duties, taxes and customs charges, in addition to shipping. Check your destination's restrictions on dietary supplements before ordering. Customs processing may add time beyond carrier estimates.
If an order is held, refused or returned by customs, contact results@innovapharm.com so we can review the shipment and applicable refund or reshipping options. We will apply applicable consumer law; this policy does not waive mandatory rights.
Address changes and cancellations
Provide a complete, accurate delivery address. For a change or cancellation, email results@innovapharm.com with your order number as soon as possible. We will make reasonable efforts to accommodate requests before shipment but cannot guarantee changes once fulfillment has begun.
If an order has already shipped, you are responsible for additional reshipping costs caused by an incorrect address you supplied or an address change you request. This does not apply to an error caused by Innovapharm or the carrier.
Missing or delayed packages
If tracking indicates a problem or your package is missing, contact results@innovapharm.com with your order number and tracking information. We will investigate with the carrier before determining whether a replacement, refund or another resolution is appropriate. Please retain any relevant packaging or delivery information. Your rights under applicable law remain unaffected.